Terms and Conditions

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Last Updated: November 9, 2021

Welcome to the OrangeBoxTampa.com website and all of its subdomains and aliases (collectively, the “Website”).

These Terms and Conditions (the “Terms” or “Agreement”) govern the use of the Website and apply to all users of the Website. By accessing or using this Website, you agree to these Terms. Please read these Terms carefully before continuing with your use of this Website. If you choose to continue to use or access this Website after having the opportunity to read these Terms, you agree that OrangeBox Tampa and the DBA name, has provided valuable consideration by offering this Website free of charge, and in exchange for that valuable consideration, you agree to the Terms hereof. IF YOU DO NOT AGREE WITH THESE TERMS, DO NOT USE OR ACCESS THIS WEBSITE. 

The Terms also contain the general terms and conditions under which OrangeBox Tampa (“OBT”) is engaged in the movement, transportation, storage of personal items including, but not limited to, packages, within the United States alone or jointly through interchange with its affiliates. OBT reserves the right to amend any portion of this service explanation at any time. The most current service explanation may be found at the OBT Web site (www.orangeboxtampa.com) and is available upon written request from the OBT main office. 

You must be at least 13 years of age to use this Website. If you are not at least 13 years old, you must not use or access the website

OBT reserves the right, in their sole discretion, to modify, alter or otherwise update these Terms at any time with or without any advance notice to you by substituting or updating these Terms. Please check this page periodically for changes to the Terms; you will be able to determine if the Terms have been changed since your previous visit by viewing the “Last Updated” information that appears at the top of this Agreement. By choosing to continue to use or access this Website after we have posted notice of such modifications, alterations or updates, and after you have had the opportunity to read the revised Terms, you agree to be bound by such revised Terms.

Storage Services shall include the storage of the Customer’s possessions at a storage facility chosen at the sole discretion of OBT. The Customer shall present labeled packages and personal goods to movers at time of pickup or storage manager at time of drop off. OBT shall transport these goods to an appropriate storage location chosen at the sole discretion of OBT. OBT will store the student’s items until customer selects or requests delivery or self-pickup of their items.

OBT may offer free, bulk, on-campus and near-campus pickups on pre-scheduled dates that coincide with the majority of student’s move-out at the end of most semesters/quarters. If there are no free pickups scheduled or the free pickups available do not work for a student, then a special pickup can be scheduled for an additional fee. Special pickup fees range from $100-$200 depending on the date and time requested. Student may also choose to self drop-off their items at the storage location for a $50 fee. Special pickups, self drop-offs, and shipping to storage must be scheduled at least 7 days in advance. Customer agrees to be present to release their goods at the specified pickup/drop-off date, time, and location. Changes to the previously scheduled pickup/drop-off dates or location must be communicated by the Customer to OBT at least 4 days prior to the earlier of the originally scheduled pickup/drop-off date and the new pickup/drop-off date. Changes made within 4 days of pickup/drop-off are not guaranteed. An additional change fee may be assessed as per the Pricing section below.

SIGN UPS WITHIN 7 DAYS OF PICKUP WILL BE CHARGED $25.00 LATE SIGN UP FEE.

In the event that the Customer is not present for the Customer’s scheduled pickup date and time, OBT representatives attempt contact student before returning back to storage location and the Customer will have to reschedule the pickup. If this happens, the Customer will be responsible for paying a special pickup fee and or a missed pickup fee.

OBT may offer free, bulk, on-campus and near-campus deliveries on pre-scheduled dates that coincide with the majority of student’s move-in at the beginning of most semesters/quarters. If there are no free deliveries scheduled or the free deliveries available do not work for a student, then a special delivery can be scheduled for an additional fee. Special delivery fees range from 100$-100$ depending on the date and time requested. Changes to the previously scheduled delivery/pickup/ship date or location must be communicated by the Customer to OBT at least 4 days prior to the earlier of the originally scheduled delivery/pickup/ship date and the new delivery/pickup/ship date. Changes made within 4 days of delivery/pickup/ship are not guaranteed. An additional change fee may be assessed as per the Pricing section below.

Missed Delivery

In the event that the Customer is not present for the Customer’s scheduled delivery date and time, OBT representatives will bring the Customer’s belongings back to storage location and the Customer will have to reschedule the delivery. If this happens, the Customer will be responsible for paying a special delivery fee and or a missed delivery fee.

If a customer moves off campus and has non-shippable items in storage, the customer is responsible for picking up all non-shippable items from the storage location or paying a special delivery fee. Off campus shipping, self-pickup, and special deliveries must be scheduled 7 days in advance.

The Customer recognizes that OBT will not be held liable for damage to the Customer’s belongings after delivery has occurred. The Customer recognizes that only loss or damage caused by the negligence of OBT will be covered by the OBT declared value policy, as described in these Terms and Conditions. Only physical damage to the exterior of the item will activate any claim on the item.

OBT guarantees on-schedule pickup of shipping and storage items and delivery of storage items. OBT will provide the Customer with a maximum window of six hours during which pickup or delivery will occur. In the event OBT fails to arrive to pick up or deliver the Customer’s goods during the specified time window, OBT will issue a credit equal to 5% of the total price of the Customer’s order. Guarantee is subject to the conditions below:

1. The Customer was present in the Customer’s residence throughout the ENTIRE applicable time window.
   In the case of pickup, the Customer has all packages packed, labeled, and prepared for pickup prior to OBT’s arrival.
2. In the case of the delivery of stored goods, the Customer has correctly labeled each of the Customer’s packages with the Customer’s name.
3. OBT is notified in writing or by telephone of a service failure within seven calendar days from the date of the scheduled pickup or delivery.
4. The guarantee does not apply if the failure to perform within the pickup or delivery window is due to causes beyond OBT’s control including, but not limited to, the following: the unavailability or refusal of a person to accept delivery of the stored items; acts of God; public authorities acting with actual or apparent authority on the premises; acts or omissions of police or similar authorities; riots, strikes, or other labor disputes; civil commotions; disruptions in ground transportation networks, such as weather phenomena; and natural disasters.

OBT provides storage services subject to a number of restrictions. The Customer accepts full responsibility and liability for any damages or losses that result from the Customer’s failure to adhere to these service restrictions. No storage service shall be rendered:

1. In the case of articles of unusual value, or of single packages having a value of more than $1,000 (U.S), or of collective packages having a value of more than $6,000 (U.S.) plus $100 (U.S.) per package.
2. For items containing valuables such as jewelry and collectibles.
3. For hazardous materials and firearms.
4. For any perishable items
5. For any items that are prohibited by law or regulations of any federal, state, or local government in the U.S.

OBT will not store or ship packages containing liquids (NO ALCOHOL), and the Customer acknowledges that the Customer is liable for any damage that the Customer’s storage contents may inflict on the property of others.

OBT reserves the right to refuse any package that by reason of the dangerous or other character of its content, is liable, in the judgment of OBT, to soil, taint, or otherwise damage other merchandise or equipment, or that is economically or operationally impractical to transport, or that is improperly packed or wrapped. OBT reserves the right to open and inspect any package tendered to it for storage or shipping.

The Customer acknowledges reading and accepting the terms of the OBT Packing Tips as found on the OBT Web site and agrees that the safe packing of items is the sole responsibility of the Customer.

Customer acknowledges and agrees to the following terms:

1. Liability Exclusions. OBT shall not be liable for:
   1. Any loss of or damage to documents, currency, money, jewelry, precious stones, firearms, works of art, or items of extraordinary value;
   2. Mechanical or electrical functioning of any item, such as but not limited to, radios, phonographs, television sets, computers, clocks, barometer, game consoles, mechanical refrigerators or air conditioners, or other instruments or appliances. The items often fail for reasons other than transportation, or from normal vibration incident to transportation. Proper serving before and after packing/shipping is the Customer’s responsibility;
   3. Damages to furniture manufactured utilizing particle board or press board;
   4. Loss or damage resulting from insects, moth, vermin, ordinary wear and tear, rust, tarnish, corrosion, fire, water, mold or mildew, any deterioration linked directly to ingress of water, changes of temperature, fumigation, deterioration or the nature of the property or defect, or inherit vice of the item; and
   5. Lost or missing items; and
   6. Items which have a pre-existing defect or are inherently defective.
2. Extent of OBT’s Liability For Loss Or Damage.
   1. OBT shall be liable only for items damaged due to OBT’s actual negligence, which shall be the burden of Customer to establish by direct evidence. In such event, the maximum extent of OBT’s liability shall be the depreciated value, not replacement cost of any actual individual article damaged. Damage to one component of a set shall not result in damages based upon the value of the entire set, but only the value of the damaged individual item.
   2. In all instances OBT shall have the right, at its sole discretion, to repair any damaged article or item or replace same with a new or used article or item of like type, kind and quality.
   3. OBT shall have no liability for any damage to any premises where OBT has been directed to perform services by Customer except in the event that such damage is caused solely by a willful, wanton or reckless act by OBT.

The Customer agrees to pay the total cost of the services provided by OBT based on the number and type of items tendered to OBT at the time of pickup/drop-off, the exact services to be provided, and the prices contained on the OBT web site. The Customer agrees to pay full storage term in full at time of pickup/drop-off (e.g. For Study Abroad Customers – spring and summer semesters are billed together at pickup/drop-off). The Customer further agrees to pay any applicable fees as specified in the Pricing section.

The Customer agrees to enter a valid credit or debit card at sign up to ensure proper credit for billing purposes and to reserve space for OBT’s services.

All charges for services are due and payable immediately following the pickup/drop-off of the Customer’s possessions. All accounts must be paid by credit or debit card following pickup/drop-off. The Customer hereby authorizes OBT to charge the Customer-provided credit card or bank account for the balance owing for the services rendered and any additional fees.

Late payment / declined credit card fee. A $15 fee will be charged if payment cannot be processed within 5 days of pickup. An additional $30 declined credit card fee will be charged after second attempt to take payment, and a $45 declined credit card fee will be charged after the third attempt to take payment. Each additional attempt to take payment will incur a $15 late payment fee.

The Customer acknowledges that the Customer remains indebted to OBT for any balance owed on the Customer’s account as a result of invalid credit or debit card information, OBT’s inability to receive credit or debit card charge authorizations, or for any other reason that prevents OBT from being paid for the services and any additional fees. If the Customer has failed to pay the charges for the services or any additional fees prior to the date of scheduled delivery of stored packages, OBT reserves the right to hold the Customer’s possessions until payment has been received in full. The Customer acknowledges that the Customer’s failure to pay the Customer’s account in full prior to the delivery date could result in a change in the delivery date and the assessment of additional fees. In addition, if the Customer has failed to pay charges for the services or any additional fees of the stored packages, OBT may, without demand, sell or otherwise dispose of any or all of the Customer’s stored items at public or private sale upon such terms as OBT may deem advisable. Notice of the time and place of any public sale, or of the time at which a private sale or other intended disposition of the stored items (or any portion thereof) is to take place, given at least ten (10) days in advance shall be deemed reasonable notice to the Customer. OBT will apply the net proceeds of any sale of stored items, after deducting all costs incurred in connection therewith, including reasonable legal fees, to the payment, in whole or in part, of the payment obligations of the Customer to OBT. If there is a surplus, OBT will pay the amount of the surplus to the Customer. On the other hand, if the net proceeds of any sale of stored items are insufficient to cover the unpaid amount of al obligations then due from the Customer to OBT, the Customer shall continue to be liable to OBT for such deficiency and OBT shall have full recourse against the Customer for the amount of such deficiency.

Pricing for the services shall be in accordance with the pricing schedule contained on the OBT Web site. In addition, OBT will charge and the Customer will pay additional fees as described in this section. The purpose of the additional fees is to compensate OBT for expenses it incurs beyond those associated with the provision of services according to standard procedures. Additional Fees may be charged for the following, as explained in the sections of this Agreement: Missed Pick Up or Missed Delivery Fee – up to $75, Redelivery After Failed Attempt - up to $350, Access Storage Items - $25, Special Pickup Fee or Special Delivery Fee - up to $400, Late Change of Delivery / Pickup Day or Location - up to $350, Billing Fee - up to $50, Self Pickup / Drop-off fee - $25, Additional Abandonment Fees - Costs incurred when storage items are not claimed by the Customer.

OBT automatically protects each OBT storage and shipping package against loss or damage due to OBT’s negligence up to a value of $100. Unless the Customer purchases additional declared value from OBT, the Customer agrees that the released value of each package is no greater than $100 and that OBT’s liability is limited to $100.

To the extent that the Customer does not declare value for the full value of the Customer’s personal property stored or shipped with OBT, the Customer hereby agrees to assume all risk of loss, including damage or loss by burglary, fire, vandalism, water or vermin. OBT and OBT’s agents, affiliates, authorized representatives and employees will not be responsible for, and the Customer hereby releases each and all of them from, any loss, liability, claim, expense, damage to property or injury to persons that could have been declared (including without limitation any loss arising from the active or passive acts, omission or negligence of OBT or its agents, affiliates, authorized representatives and employees).

OBT strongly recommends the purchase of additional declared value in cases where the replacement value of the Customer’s possessions exceeds $100 per package. Additional declared value is available at the rate specified in the pricing schedule conined on the OBT Web site. 

To purchase additional storage declared value, the Customer must:

1. Indicate the amount of declared value for each item in the OBT inventory prior to the time of pick-up.
2. Label each item to correspond with the itemization contained in the OBT inventory.
3. Confirm that declared value coverage has in fact been placed by reviewing the bill for services on the Customer’s OBT account on-line and notifying OBT of any omission or error within 14 days of the Customer’s pick-up date.

To purchase additional shipping declared valuation, the Customer must:

1. Indicate the amount of declared valuation for each item in the designated field in the Customer’s OBT inventory.
2. Print and affix the shipping labels to the Customer’s correct packages.

The basic and additional declared value for stored items provides coverage against damage or loss of the Customer’s stored packages due to OBT’s negligence. The declared value does not cover:

1. Jewelry, coins, and collectibles.
2. Cash.
3. Damage to electronic equipment if there is no evidence of physical damage or breakage to the packaging container.
4. Items of indeterminable value.
5. Extremely fragile items (e.g. mirrors, glass, ceramics, etc).
6. Improperly packed items.
7. Concealed damage.
8. Unpacked items, including furniture (sofa, chair, mattress, futon, box spring, dresser, table, etc) that is not wrapped and protected.
9. Minor damage due to normal handling (including, but not limited to scratches, nicks, and cuts).
10. Any damage caused by an event of force majeure.
11. Damage to storage containers (e.g. boxes, trunks, etc.)
12. Damages due to natural disasters, and any and all loss or damages occurring while the items are not in the possession of CB.
13. Damages caused to particleboard and assembled furniture.

Damaged items must have evidence of physical damage to the exterior packaging of the item. OBT cannot be held liable for concealed damage to items within a carton, trunk, or other casing without physical damage to the exterior of the package.

The Customer acknowledges that the Customer is liable for any damage the Customer’s storage contents may inflict on the property of others.

Notwithstanding anything to the contrary contained in this Agreement, OBT’s maximum liability for any damage, loss, cost, or expense incurred as a result of any storage by OBT is limited by the terms included in this Agreement. All declared value coverage is expressly limited to the period in which the Customer’s possessions are in the actual care and custody of OBT.

In the case of damage to stored packages, any damaged cartons must be inspected in the presence of a OBT representative at the time of delivery to confirm damage. All damaged boxes must be opened at the time of delivery, at which time the OBT representative will document the damage. For loss of stored packages, the Customer must notify the OBT representative of the loss at the time of delivery of the other packages and sign the delivery receipt amended for the lost package. The missing items must be noted on the form and signed off by the OBT representative.

If the Customer is not present during the time of delivery, the condition notes recorded on the contract, if any, will determine the existence and extent of damage or loss.

Claims for loss of, or damage to, the Customer’s property must be filed with OBT by requesting a claims form from OBT. Claims shall be deemed waived if not filed within 10 days following delivery of the damaged package or, in the case of a lost item, within 10 days following the scheduled delivery of the missing item. Upon receipt of a completed Claim Form and all required documentation, OBT will process the claim and issue a formal reply to the Customer within 30 days of receipt of the Claim Form and documentation. OBT will pay the lesser of the following claim amounts:

1. The cost of reasonably restoring the property to its condition immediately before the move (applies only in the case of damaged items)
2. The original cost or replacement value of the property.
3. The amount of declared valuation on the package, which is:
   • $100 if no additional declared value was purchased, or
   • The lesser of:
     • $1,000 (the maximum single item coverage) or
     • The amount of additional declared value the Customer purchased for the item plus the $100 of free declared value.

Without limiting the right of OBT to conclude for other reasons that the Customer will not be returning to school, the Customer agrees that the Customer’s failure to be present on the scheduled delivery day and the Customer’s failure to communicate with OBT concerning an alternate delivery arrangement constitutes abandonment of their stored possessions.

In the case of abandonment of the Customer’s possessions, the Customer agrees to pay OBT for all charges and fees relating to the failed delivery attempt and for any disposal fees of the Customer’s items. OBT has the right to assume ownership of the abandoned property on December 30th of the service year if the Customer has failed to contact OBT about delivery and/or has not paid for current storage fees.

Except as specifically provided in this Agreement, the Customer waives any claims for damage or loss of any article against OBT and its employees. The Customer expressly releases and agrees to hold OBT, and its agents and employees harmless from any and all costs of processing any claim or defending any claim arising from this Agreement. The Customer expressly acknowledges that OBT is not a professional mover or common carrier and waives the right to hold OBT to any laws or standards governing movers or carriers.

A. A Property Claim must be filed with OBT by requesting a “Loss or Damaged Item Claim Form” (hereinafter “Property Claim Form”) from OBT. Upon receipt of a completed Property Claim Form and any required documentation, OBT will process the claim and issue a formal reply to the Customer within 30 days of receipt of the Property Claim Form and documentation.

B. The Customer agrees that a Property Claim shall me made first against any Customer Declared Valuation as follows:

1. $100 of Free Declared Value, and;
2. If additional Customer Declared Value was purchased for the item, then the lesser of:
   • $1,000 (the maximum single item coverage), or
   • The amount of Customer Declared Value purchased for the item

C. In addition to the Free Declared Value and if applicable the Customer Declared Value above, Customer agrees that OBT, but only in its sole discretion, may pay either of the following amounts to satisfy the Property Claim:

1. In the case of a damage to an item, the cost of reasonably restoring the property to its condition immediately before the move.
2. In the case of a loss of an item, the current and actual cash value of the property.

It is hereby expressly agreed that OBT shall have no liability if any claim is denied or paid in part by the Shipping Carrier or its insurance company.

The Customer agrees that if a Property Claim is not resolved pursuant to the process above, then that Property Claim shall be specifically subject to the OBT Arbitration Agreement as set forth below.

The Customer agrees that any and all other claims (i.e. non Property Claim(s)) shall be specifically subject to the Orangebox Tampa, LLC Arbitration Agreement as set forth below

PLEASE READ CAREFULLY. THIS MANDATORY ARBITRATION AGREEMENT AFFECTS YOUR RIGHTS. By engaging in a “Transaction,” “You” and “OBT” voluntarily and knowingly enter into this Arbitration Agreement which waives your right to sue and bring claims in court, other than as stated below, or have a jury resolve any dispute:

Each party will pay its respective filing fees and its pro rata share of AAA and Arbitrator fees and expenses. All OBT entities will be considered one party for purposes of the allocation under this paragraph.

1. Except as expressly provided in this Arbitration Agreement, “Claims” shall not be pursued in court (except “Small Claims”), but shall be decided by binding arbitration administered by the American Arbitration Association in accordance with its AAA Consumer Arbitration Rules (http://www.adr.org/consumer), and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.
2. For purposes of this Arbitration Agreement, the following definitions shall apply:
   1. “Claims” is broadly interpreted to include any dispute, complaint, controversy, or cause of action related to your Transaction, and to OBT. Claims, including assigned claims, brought under any legal theory, whether at law or in equity, are covered by this Arbitration Agreement and shall include, but not be limited to, all statutory and tort claims, that may be asserted.
   2. “Services” means the pick-up and/or storage and/or packing and/or delivery and/or shipping and/or moving of Your goods by OBT and/or the purchase of packing supplies by You from OBT related to your Transaction.
   3. “Small Claims” means a lawsuit filed in a local court that has jurisdiction to decide cases involving relatively small amounts of money damages.
   4. “Transaction” means the commencement, completion, or fulfillment of: A) the reservation and/or reservation process, advertising, rental or sales contract; B) any purchase or use of the Services; and/or C) the use or review of the content of any CB website.
   5. “OBT” means all subsidiaries, related companies, insurers, parents, agents, affiliates, and/or independent dealers of OBT, and each of their respective officers, directors, shareholders, managers, employees and other representatives who had anything to do with Your Transaction.
   6. “You” means the person who engaged in a Transaction and (as applicable) Your respective subsidiaries, affiliates, agents, employees, persons related to You, and Your beneficiaries, estate, spouse, domestic partner, heirs, assigns and other successors-in-interest, as well as all authorized or unauthorized users of the Equipment. “Your” refers to “You.”
3. You acknowledge and agree that You have voluntarily chosen to engage in a Transaction with OBT rather than a competitor who may offer comparable goods and services but may not require binding arbitration. Arbitration is less formal than court; uses a neutral arbitrator instead of a judge or jury; allows limited discovery; and is subject to limited judicial review. The decision of an arbitrator may be Entered and enforced as a final judgment in a court of competent jurisdiction.
4. Claims may only be brought in an individual capacity and in the name of an individual or entity, and may not be joined or consolidated with the claims